16.12 18:17 Aide

Créer un ticket d'incident / Modifier un incident

What do you see here

You will see a form to enter or change a bug description

  • État
    The current state of the bug solving process
    This is initally OPEN. Other states are:
    • OUVERT
    • EN COURS
    • RÉSOLU
    • FERMÉ
  • Type
    The class of the bug describes how important it is to solve the problem
    TUTOS knows about these different classes:
    • Léger
    • Grave
    • Très grave
    • Suggestion
  • Description
    A short text which describes what goes wrong
  • Assigné a
    the name of the person/team to solve the bug
  • Produit/Projet
    the name of the buggy project / installation

What you can do here

  • Enter
    Insert the new/changed bug into the database
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